Synapse 4 is stuck recognizing my mouse | Razer Insider (2025)

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I should have said they also don’t show up under devices and switching USB ports doesn’t help.

Try an upgrade from Synapse 3.

Having the exact same issue with my Naga Trinity and Deathadder V3 Hyperspeed

As in, uninstall Synapse 4, install Synapse 3, and there should be some tool that upgrades it to Synapse 4?

Not a tool, just an upgrade. I had the same issue before and upgrading from V3 helped.

Same problem for about 2 months. My V3 pro viper is recognized while my Viper mini se not. Will it ever be fixed?

I also face the same issue. Looks like Synapse 4 have bug that razer havent fix the issue with barracuda headset.

Until they fix , install synapse 3 and pair your headset. it will work.

Having the same issue with my Nommo V2 Pro speakers. Synapse 3 worked fine, but I upgraded to 4, and it’sstuck on detecting device.. AND on Synapse 4, THX Spatial Audio doesn’t work.

MAN I have search the whole internet to fix this somebody please help!! I have done it allllll, uninstalled drivers tried every version of synapse, tried downloading synapse before plugging in mouse and re installing drivers, believe me I have tried everything and searched so much. Bout to throw this trash mouse in the bin and never buy another razor product again. So sad decide to treat myself and buy something expensive and it is hot trash. Pleaseee help fix I will be forever in our debt!

Just stick to Synapse 3. If I remember correctly, Synapse 3 was too a mess at release and it took them several months to iron it out.

Bro when I say I have tried everything, that means I have tried everything lmao. I have tried synapse 2,3 and 4 and nothing works same thing with detecting in 3 and 4. Same as the pictures above. I have even tried uninstalling drivers with each program. I'm in talks with razor currently about the issue. They are, after an hour of conversation, raising the issue to a higher authority. Wish me luck, absolute joke that this issue is all over the internet with such a large expensive and considered somewhat premium company, truly disgusting

Then I think that your device is faulty.

That would be my luck, however Im seeing lots of people with the same issue over the internet so unless razor is shipping loads of faulty devices I have no idea

You have to realize two things:

1. Dissatisfied customers are louder than satisfied, so mathematically speaking you will always see more complaints than praises.
2. How Jack Sparrow once said - The problem isn’t the problem. The problem is your attitude about the problem. Every single company in existence will at some point put a faulty unit into sale, but a good company will do everything in their power to fix it and satisfy you as a customer. Think of how ASUS treated the exploding Ryzen 7 7800X3D vshow Fractal Design treated the design flaw in one of their cases.

I'm totally aware of that, I never said they wouldn't be , not did I say it is dissatisfaction of these people? It's people raising awareness about the issue they have and searching for a solution. Sure if people don't have a problem they aren't going to make a thread saying "oh my razor product works perfectly", I get that i'm not an idiot mate. However when the internet is full of countless accounts of the same issue then it begs the question that it's quite common. But I'm unsure of the point you are trying to make this comment? Why are you saying this what exactly is it in regards to?

Sure I will judge them on their ability to fix the problem, but should the problem be so common? That I would argue no, I understand millions of products are shipped but when you are considered a premium product you should have very few issues as your process for checking shipped products should be pretty tight. So you can sit here and defend a large corporation, but I truly don't see why you are.

I was reacting to “however Im seeing lots of people with the same issue over the internet”. Hence my comment.

Also, I’m defending Razer. I’m merely saying that the existence of an issue isn’t an issues in and of itself.

This doesn't explain anything in regards to your comment in an attempt to give me some knowledge. In fact it's slightly condescending given the circumstance. If people have an issue they want a solution. This has nothing to do with being "louder" and complaining.

Anyway I'm not going to have an argument over ignorance in a razor thread forum post for Christ sake. I simply want a solution to the problem.

GOOD LUCK!

I give up on Synapse 4. I had the same problem before. An upgrade from synapse 3 solved the problem for devices that was currently connected during the upgrade. I have a big collection of Razer products andI bought the Razer mouse dock pro today. Unfortunately, it is back to the old problem of Synapse stuck to detecting device for the new mouse dock and the mouse (Basilisk v3 Pro) that was perfectly working with Synapse 3. Reinstalling Synapse 3 and upgrading to 4 is not a option for me anymore. Too much of a hassle. I’m moving back to version 3. I have more than 30 Razer devices and I will not do an upgrade from version 3 to version 4 everytime i connect my other razer devices. Support wasnt much of a help. They just don’t know what to do. They just send you the usual spiel they normally send out.